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Small Balance Commercial Servicing

For over 20 years, Ocwen has specialized in servicing small balance commercial loans. We are currently servicing over 6000 loans and approximately $2.4 Billion in UPB. Ocwen manages loans nation wide covering a property mix of Industrial, Retail, Mixed Use, Office and Multifamily assets. A tenured staff, state of the art technology, historical experience and proven best practices make Ocwen a servicer with an immense area of expertise. We offer clients the highest level of excellence in all aspects of small balance commercial portfolio management.


We employ the following when managing a small balance portfolio:


Leverage our expertise


  • Extensive borrower outreach capabilities
  • Management within an existing infrastructure with commercial oversight
  • Dedicated loss mitigation team with extensive commercial experience

Consultative Borrow Interaction


  • Acquire insight into the borrower's experience with business and property/tenant management
  • Review of property and borrower financials
  • Determine payment options and convey them to the borrower
Default Management


  • Begin monitoring prior to grace period expiration and make attempts to hedge delinquency
  • Begin front-end collections on the fourth day of delinquency
  • Engage special servicing team upon demand expiration or if default is eminent
  • Special Servicing manages loan until the delinquency is resolved or the loan is liquidated

Our Small Balance Commercial loan administration covers the following services:


  • Portfolio Transfer and Set-up
  • Document Control
  • Cashiering
  • Investor Reporting
  • Property Inspections
  • Valuations
  • Watchlist Reporting